Frequently Asked Questions

Your ADA compliance questions, answered.

Clear, honest answers about ADA website compliance, WCAG, accessibility scanning, and how ADA Site Shield can help protect your business.

What is ADA website compliance? +

The Americans with Disabilities Act (ADA) requires businesses that serve the public to make their websites accessible to people with disabilities. This means your website should work with screen readers, keyboard navigation, and other assistive technologies. The Department of Justice has confirmed that the ADA applies to websites, and courts consistently rule in favor of plaintiffs when websites are not accessible.

What is WCAG 2.1 AA? +

WCAG (Web Content Accessibility Guidelines) is the international standard for web accessibility, maintained by the W3C. Level AA is the standard referenced in ADA settlements and Department of Justice guidance. It covers things like color contrast, alt text on images, keyboard navigation, form labels, and heading structure. Our scans test against WCAG 2.1 Level AA.

Can I really be sued without warning? +

Yes. Unlike many regulations, the ADA does not require notice before a lawsuit is filed. You can be sued without any prior warning for accessibility issues you didn't know existed. This is why proactive scanning is important — discovering issues after a demand letter arrives is too late.

How long does a scan take? +

Most scans complete in minutes. The exact time depends on the size of your website — a 5-page site scans faster than a 500-page site. Our crawler runs in parallel across all pages, so even large sites typically finish within 10–15 minutes.

Do I need to install anything on my website? +

No. Our scanner crawls your website from the outside, just like a visitor would. There's no plugin, no code snippet, no JavaScript tag, and no technical expertise needed. You just enter your URL and we do the rest.

What is the IRS Section 44 tax credit? +

The IRS Section 44 Disabled Access Credit provides up to $5,000 per year in tax credits for small businesses (under $1M revenue or under 30 employees) that spend on accessibility compliance. This can offset the cost of an accessibility audit and remediation. We recommend consulting your tax advisor for specifics.

What does the compliance report include? +

Your report includes: a 0–100 accessibility score, a categorized list of every WCAG issue found, priority-ranked fix recommendations, AI-generated alt text for images, manual review flags for items that need human eyes, and a branded PDF you can share with stakeholders or keep for legal records.

Can automated tools catch everything? +

No — and we're honest about that. Automated tools catch approximately 30–40% of accessibility issues. The rest require manual review (e.g., whether alt text is meaningful, whether interactive elements make sense with a screen reader). That's why our report includes manual review flags — we clearly mark items that need human eyes so nothing slips through.

Should I use a third-party accessibility widget? +

We recommend against it. Third-party overlay widgets (like accessiBe, UserWay, or AudioEye) sit on top of your site and attempt to fix issues at render time. They don't address the underlying code, and displaying a "compliance badge" can actually create legal risk by implying a guarantee you can't back up. Real accessibility is built into your site's code, not pasted on with a widget.

What if I don't understand the report? +

Every issue in the report is explained in plain English — no legal jargon. Each item includes what the issue is, why it matters, and a specific recommendation for how to fix it. If you still have questions, contact us and we'll help you understand your report.

Is the free scan really free? +

Yes. The initial scan is free — no credit card required, no obligation. You'll see your accessibility score and a summary of issues. The full detailed report with AI fix recommendations and PDF export is available as a one-time purchase.

Still have questions?

We're happy to help. Contact us and we'll walk you through it.

Contact Us